Frequently Asked Questions

General

How do I enter my item details?

Your books, CDs, DVDs and games all have a barcode, ISBN, or EAN. You can scan the barcodes using the app/your barcode scanner. Alternatively, type all of the numerical digits above or under the barcode into the search box, including any at the beginning or end of the sequence that may be smaller. Some books may only have an ISBN. The ISBN might be on the publishing details page at the front of your book. If it does not have an ISBN, then we cannot accept it.

What is an ISBN?

The ISBN is a 10 or 13 digit number that is unique to each book. It appears next to the barcode on most books and in instances where it doesn't it can be found on the publishing page.

What is an EAN?

An EAN is a unique 13 digit number which is used to mark and list saleable goods. This number is also represented by a barcode. The EAN is typically found in the bottom right corner of the back of an item.

What is a barcode?

A barcode is a machine readable representation of the EAN or ISBN. This information relates to the product it is attached to. It looks like a series of vertical lines differing in thickness.

Do you buy from outside the UK?

Yes, we offer a similar service in the USA.

Do you have an app?

Yes, we do! Download our app here for android and here for IOS.

Will it cost me anything?

From scanning your items to payment, the World of Books - Sell Your Books service is completely free of charge. The idea is that you can earn money from your unwanted items.

What do we accept?

What items can I trade in?

You can trade in your books, games, DVDs and CDs in one easy to manage trade. We are unable to accept PC games unfortunately and can only accept books that have an ISBN number.

What condition do my items need to be in?

Please refer to our condition guidelines page for further details on condition requirements.

Items that do not closely follow our guidelines as above will be rejected. Please note that we cannot return rejected items, so please ensure you only send in items that meet the criteria, to avoid disappointment.

Do you purchase reader's digest or book club books?

If your Readers Digest books have an ISBN then enter it into the search box and we will let you know if we accept it. If there is no ISBN, we can't accept it. We also cannot accept Book club books.

Do you purchase consoles, mobile phones or other products?

This is not something we offer at this time.

Do you purchase ex-rental products?

Unfortunately we cannot accept ex-rental media products.

Do you accept promotional items?

Unfortunately we can't take your promotional or not for resale items.

Do you accept all items?

We try to accept as many items as we can. However, our acceptance rate is based on several factors including current market demand and availability, so this does frequently change.

Getting a price offer

How much do you offer and why?

Our offer prices change frequently depending on market demand and how many of the items we have in stock currently.

How do I accept the offer price?

You automatically accept the offer price when you press 'complete trade.' Remember, you have to have a minimum of 10 items or meet a £5 value to complete a trade. You can always remove individual items from the trade if you're not happy with our offer price, by swiping left on the item on the app, or by clicking the minus button next to the item on the web.

How long is the offer price valid for?

Once you complete a trade, the prices offered for your items will be fixed for 28 days. If you choose to save a trade or leave items in your basket, the offer price will be guaranteed until midnight on the day the offer was made.

What does it mean when I save a trade?

It may not always be convenient to complete a trade or you may have additional items you want to add to your trade at a later stage. For your convenience you can save your trade and come back to it whenever you want to. In order to save a trade you need to be a registered user.

Do you offer more than competitors and do you price match?

We offer fair value and don't take competitors offers into consideration so we are unable to price match.

What should I do if my trade has expired?

If you visit 'My Account' on the web and view the expired trade there will be an option called 'Recalculate'. Upon pressing this button we will re-check the current value of your expired trade and add it to your basket (some items may be rejected).

Sending in your items

Is there a minimum and maximum amount of items I can send in?

The minimum number of items you can send in a trade is 10, or less if the value is over £5. There is no limit on how many items you can send us. We’ll give you options on how to send your trade, depending on how much it weighs-

Below 5kg - InPost or Collect+
Between 5kg-10kg - InPost or DPD
Above 10kg - DPD

Can I send different products in one package?

Of course you can, feel free to pack your books, DVDs, CDs and games all in the same box. As long as the items are all included in your trade we will do the rest.

How do I send in my items?

We’ll give you options on how to send your trade, depending on how much it weighs -


Below 5kg - InPost or Collect+
Between 5kg-10kg - InPost or DPD
Above 10kg - DPD

Collect+

Locate your most convenient Collect+ Store and drop it off. There are thousands of Collect+ shops nationwide, so chances are there is one within a mile of you. You'll be given a receipt for your package, remember to keep this safe for proof of postage. You can find your nearest Collect+ store here.

InPost

Locate your most convenient InPost Locker or Shop and drop it off. There are over 3000 InPost Locker and Shop locations nationwide. You’ll be given the option to request a digital receipt which will be emailed to you, so remember to do this for proof of postage. You can find your nearest locker or shop here.

DPD

All you'll need to do is write your trade number clearly on the box/boxes, and the driver will print and attach the label for you. Please make sure your boxes do not weigh more than 16kg and are no bigger than 100x70x60cm.

How do I package my items?

To ensure that your package reaches us safely, choose a strong box which will hold all of the items from your trade. We cannot be held accountable for items damaged in transit due to substandard packaging and will not be able to pay for these items. For more info, please check out our Packaging Guidelines.

What if I've sent in an item I didn't mean to?

Unfortunately we are unable to return any items or parcels sent in error.

Can I send one trade in multiple packages?

If you are offered our Collect+ or InPost drop off option, this must be in one package. You may use more than one package if you are using our DPD courier service.

Can I drop my trade off at your warehouse/headquarters?

As part of our lease terms our facilities are not open to the general public, which is why you need to use one of our FREE courier service partners.

Where are my nearest Collect+ shops?

You can access the store finder during your trade checkout. Alternatively you can find your nearest stores here.

Where are my nearest InPost Lockers and Shops?

You can access the Locker and Shop Locator during your trade checkout. Alternatively you can find your nearest locker or shop here.

Can I have my package collected?

We’ll give you options on how to send your trade, depending on how much it weighs.

If your trade weighs over 5kg you will be offered our DPD courier collection service. If you are offered our free courier service, all you'll need to do is write your trade number clearly on the box/boxes. The driver will print and attach the label for you. Please make sure your boxes do not weigh more than 16kg and are no bigger than 100x70x60cm.

Are my items insured?

Yes, your items are insured up to the value of the offer price that you accepted at the time of completing the trade.

If I want to send in regular bulk trades, how do I do this?

Contact us at sell@worldofbooks.com and we will be happy to discuss further and see if there is an opportunity to move forward with a bulk trade.

How long do I have to send my trades in?

We need to receive your package within 28 days from the day that you completed the trade, otherwise your trade will expire. We will email a week before your trade is due to expire to remind you.

Do I need a label if my parcel is being collected?

No. If your trade is being collected by our free courier service, all you need to do is write your trade number clearly on the box/boxes, and our courier will print and attach a label for you.

Can I track my collection?

If you are using our free collection service, you will receive notifications from our courier to update you on your collection. Firstly, a notification to confirm the booking, and on the morning of the collection, a one-hour timeslot will be confirmed. You’ll also be able to see live updates of your driver’s location and make changes to your collection too.

*In order to receive notifications, you must leave your contact details on the booking

How do I get proof of postage with InPost?

Once you have droped off your trade at an InPost Locker or Shop, you will be emailed a copy of your tracking number. This will be emailed to the email stored on 'My Account'

When will my trade be collected from the InPost Locker or Shop?

If you have dropped off your parcel before 12PM from Monday to Saturday, it is expected to be picked up the same day. If you have dropped off your parcel after 12PM from Monday to Friday, it is expected to be picked up the next day. Any parcels dropped off after 12PM on Saturday will be picked up on Monday.

What size box can I use at InPost drop off?

Each locker has three different sized compartments for you to choose from: Small: 8cm x 38 cm x 64 cm

Medium: 19cm x 38cm x 64cm

Large: 41cm x 38cm x 64cm

Please note that we cannot guarantee that all sizes of lockers will be available at the time of drop-off.

When can I drop-off my trade at an InPost Locker or Shop?

You can drop-off your trade at any time, most InPost Lockers and Shops are available 24/7.

How do I use InPost?

All you have to do is pack up your items in a single, secure box, write your trade number on the box and take them to an InPost Locker or Shop near you. Once you're there, scan your QR code and drop the parcel off. No label or address is required. For more info, please check out our handy InPost page here.

Getting paid for your items

How do I get paid?

You can choose between the following payment methods

Payment Method When should I expect Payment?

Bank Transfer (BACS) 5 working days after processing

PayPal 3 working days after processing

Cheque Posted 1 day after processing./Up to 5 working days to clear

What if my payment isn't showing?

We aim to process your payment as quickly as possible. BACS payment can take up to 5 working days to show in your account. Paypal payment can take up to 3 working days and Cheques can take up to 5 working days. If the payment is taking longer than expected, feel free to get in touch with our customer services team by emailing sell@worldofbooks.com.

How long does it take to process my items?

Once we receive your items into our warehouse, we will aim to process them as soon as possible, usually within 3 days. You will receive an email when processing is complete. The payment method you chose will determine how quickly you receive your payment after processing is complete.

Why have some of my items been rejected?

All of the items we receive are thoroughly checked by our quality control team. They will assess the item for any damage or significant wear and tear. Unfortunately we will have to reject any items that do not meet our guidelines. Please closely follow the condition guidelines page to avoid disappointment.

Your account

How secure is the service?

Our free drop off couriers are safe and secure. They are designed for your convenience so once you have sent your package you can relax.

How do you use my personal details?

We don't share your personal details with any third party. Your information is protected by our extended verification system. For more information please see our Privacy Notice.

What push notifications will I receive from the app?

You may receive push notifications through the World of Books - Sell Your Books app as part of our service; these may include service messages, updates on your trade and promotional notifications. To stop receiving notifications, you can update the settings on your device to opt-out of future messages.

Can I open multiple accounts?

No. As per our terms and conditions, only one account per customer is allowed and any additional accounts found will be closed with immediate effect.